1 reviews | Active since May 2015
Sorry we discontinued your phone that you ordered.
On the 24th of September I placed an order for the samsung galaxy note 4. They told me that it would take a week for them to get stock and that they would phone me as soon as they do have stock.When I went back to go and find out if they got stock yet. When I got there I spoke to Simon and he told me that they phone has been discontinued and they might not be able to get me that phone anymore. I then asked how we could check to see if they can and he told me that he cannot. He then showed me a pamphlet indicating that the phone is no longer available. I app**** for this phone a day after the newest pamphlet was available at that time.<br> Simon then started getting an attitude with me as I was asking him questions and he kept answering with \there is nothing we can do"and I also started getting frustrated with this level of \""Service\"" as I have been with telkom mobile for 2 years now and now that I want to upgrade they give me this. I was at a telkom mobile store in Cresta where I tried to apply for this phone a week or so before this and they told me that they do have 4 of these devices at their southgate branch. I am not happy with this and I want the phone promised"""
Thank you for taking our call.
Kindly be advised that we are liaising with the Store for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM153732.
We apologise for the inconvenience caused.
Regards
Tebogo
Telkom Social Media Team
***
Thank you for taking our call.
Kindly be advised that we are liaising with the Store for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM153732.
We apologise for the inconvenience caused.
Regards
Tebogo
Telkom Social Media Team
***
