Sorry we can't help you!

<p>Telkom came and installed the infrastructure for Fibre in our complex a while ago. We got excited about this and decided beginning of May that we want to get the 10mbps line. I app**** on the online form and expected to be contacted somehow. After two weeks of not hearing anything, I decided to visit the Telkom Woodlands store and Elias Chauke assisted us. He told me that the online application does not work (why have this option if it doesn't work?????). I then did an application with him and he said Telkom will phone me within 3 weeks (pathetic that we have to wait 3 weeks, but I accepted since I don't have any other option). After about two weeks I got a call on Monday 29 May from a technician saying that he wants to come and install on Tuesday. I asked him if we can move it to Friday 2 June, since that is the only time I have someone at the house. He said it was fine, and I got some SMSes on Thursday to confirm the technician will be there on Friday. On Friday, at a round 13H00, after no calls or communication from Telkom, I phoned the landline. The lady at my house had to leave and couldn't wait any longer. The lady I spoke to on the phone told me the technician will phone me an hour before he gets to my house, so I asked her if there's any way I can contact the technician to arrange a time, since I have to drive home from the East Rand. She said "Sorry we cannot help you". With no other options, I decided to leave it and just hope that Telkom will still phone me. Nothing happened the rest of the day. I emailed Elias on Monday 5 June to find out if he can advise me and give some sort of plan, no reply. I tried to phone again today, no answer on the landline. I send a second email to him as well and he doesn't reply. What the F... am I supposed to do now Telkom?</p>