Sorry - we are not fixing your line we are going on leave!!

Our business phone line has been out of order since 06 December 2017. There is a permanent short on the line, resulting that the callers receive a permanent engaged tone. Due to the nature of the fault the answering machine message indicating the cellphone number to call is not working. I was told that the techs are on leave and there is a backlog on the faults and the fault would first be assigned the 10th of January. Telkom's other solution to the problem - use call- forwarding. HALLO - you need a line to activate it! It is also against telkom's policy to provide the contact number for anybody to assist - it is just a wall of sorry-we-cannot-do-anything