Sorry sir but "our system" doesn't allow us to think for ourselves!

This is now my 3rd public complaint via Hello Peter for the same still unresolved Telkom query (the problem being that I'm experiencing an extremely high percentage of dropped calls and people trying to call me but not getting through to my nr - and then leaving voicemails that I never receive etc etc etc!) - the 1st of which was posted on 3 Sept already - after which the matter was (apparently) escalated on numerous occasions (although they didn't bother to even respond to my 2nd public complaint - probably because 1. They simply couldn't care less and 2. There are so many thousands of other complaints on Telkom that they simply cannot keep up with all of them...

As per my previous complaints it's now also been 2 FULL MONTHS since I informed my local "Telkom Direct" branch - Eikestad Mall in Stellenbosch - about my unresolved query (and the fact that besides the frsutration, more importantly their lack of service is costing me money as I run my business from this line!), with both the floor manager, Mr Jowen Michaels, as well as the store manager, Mrs Geneveve Haupt, unable to assist me in getting the matter resolved in an acceptable time frame - and both unwilling to put me in contact with higher management (i.e. the regional manager - even after I've asked them for the contact details on numerous occasions (I suppose they probably don't want me to get in contact with higher management as they know I'll surely complain about the lack of/poor service that I've been receiving from themselves as well!) - but rather choosing to "follow the system" - even though both of them as well as Mr Duval Davids yesterday all agreed that clearly their own "system" isn't working efficiently at all (i.e. they end up doing the exact same things - THAT CLEARLY DOESN'T WORK - over and over again but expect different results - which only ends up in their clients frustrations escalating further and further (whilst they sit back and hope that the problems will just magically disappear)?! Since I'm unable to call the store directly I've gone there in person on numerous occasions during the past 2 months - often finding that neither of them (or any other manager for that matter) is available - as was again the case yesterday. Noting that since the previous time I was there a couple of weeks ago (when as usual neither of them were also available that day and I thus then asked one of the staff members, Mr Duval Davids, to please leave Mrs Haupt the urgent message that my query is still unresolved and that I'd thus appreciate it if she would follow up on the matter since my own calls to their call centre also drops before I can get to the bottom of the problem!) - which he did as I stood right next to him in order to make sure it was in fact done - however I never heard back from Mrs Haupt (or anyone else at Telkom for that matter) since.

Yet again though, Mr Davids' only response yesterday - even after I explained to him that myself and him had THE EXACT SAME DISCUSSION A COUPLE OF WEEKS AGO - was "sorry sir, I completely understand your frustration in this regard - but Mrs Haupt is the only person who can escalate your case to the regional manager" - even though he knows that Mrs Haupt failed to even just reply on his previous message to get in contact with me the previous time I was there to discuss the exact same thing a couple of weeks ago... so thanks for nothing - clearly the management of the Telkom Direct Stores are simply to *********** to effectively do their jobs/deliver any sort of acceptable service. This is also very apparent from the high nr of other clients who I've seen there in person in during my numerous visits to the store these past 2 months who have also been struggling with pathetic service, queries that have been running for months without any progress - and thus ending up in cancelled contracts (out of the 4 other "clients" who were there yesterday with me 3 other were there to cancel contracts whilst the 4th inquired regarding a new contract - however I did make sure I gave him a stern warning i.t.o. what he could expect in case he decided to go with Telkom! The cherry on the top was that when I then told Mr Davids that clearly this query needs to be taken past his own floor and store manager- who simply cannot deal with it - he then provided me with the regional manager's PA's landline nr - a nr that I then phoned right there and then next to him in the store only to establish that the nr - that he showed me he did get straight from "their system" doesn't even exist??!! Typical Telkom!

So I will strongly recommend that:

1. You just avoid Telkom at all costs and 2. In case you really had to deal with them - definitely avoid the branch in the Eikestad Mall in Stellenbosch as they clearly cannot even deal effectively with the simplest of tasks as they are unable to apply any bit of logic to their failing "system"!