Sorry Excuse for Service

My iPhone 4s was taken to Telkom Kenilworth Centre for repairs as it is within its 12 month warranty period. The phone has been with them since 20 August 2015 numerous attempts were made to establish the progress on September 17th, 2015 I received an sms to say the phone is out of warranty and that I need to pay R3475.48 to have it repaired. This was a quote valid for 7 days and that a consultant will call me soon. A day later no one has called and I am attempting to make contact with Telkom to query this and cannot establish who to call as their systems are all automated. I have never experienced such atrocious service. What good is it if a company wants to modernise its services through automation and the customer cannot reach them? I am appalled that the phone has been with Telkom Mobile for repairs for nearly a month and for them to get back to me so late and quote me to fix the phone. I am now told there is water damage this after almost one month. Who knows where the phone has been all this time? Why so long to access the phone? I am not impressed with this shoddy service and unfortunately I am locked in a 24 month contract and this frustrates me even more as they cannot deli