Sorry, ADSL line not possible.

We contacted Telkom to come out to a new-ish development/estate and put in a telephone line we can then use for ADSL. The initial assistance and time to come to site to investigate was surprisingly fast compared to what other residents said in the same estate.<br> <br> Only to receive a call today to say sorry, there is no infrastructure to lay a line to our house - how is that the answer especially if other people in the estate got it right (after months of battling too)!! We are in the year 2015 and so far behind, I don't accept this as an answer, we will not be the only house in the estate requiring a telephone/ADSL line - there are other users already?!?!?!<br> <br> Would appreciate feedback, thank you.