Soooooo Bad

The incorrect phone was delivered to me on the 1 Mar (Order ***) and I immediately sent an email to Cancellations to cancel and pick up the phone. I followed this up the next day with Nomzamo and Lethu (ref KHU*** & Case ***2) who confirmed that the incorrect phone was delivered and would process the cancellation. I also sent an email with the official cancellation form to Nxumalo Cebolenkosi and the Cancellation dept.<br> <br> Received an SMS saying case ***2 \is resolved\".<br> <br> On 4 Apr I received an email invoice from Telkom for R9,600.00 for \"Migration Penalties\"!!! so I phoned again and spoke to Velentia Suselo, case no ***4 who said she would follow up.<br> <br> No response! Phoned on 13 Apr, spoke to Noniko Changi and then to team lead Brenda Tshikudo. I informed her that the phone hadn't been picked up yet and sent through all previous emails and correspondence and she said she would sort it out.<br> <br> No response! Phoned again today (18 Apr), spoke to Thobeka who said that because the phone hadn't been picked up they couldn't credit me and that I must phone the courier co to arrange pick up! Phoned courier who said Telkom must arrange pick up! What else can I do!!!??"