Soooo heartbroken

It's with heavy heart after almost a decade 10 years with Telkom and being loyal client

I was ****** and my fone was taken with other belongings

They cannot assist me with simswap apparently simcard not registered in my name how I don't know because I lost fone and they assisted me with simswap before. It's unfortunate that my life revolves in that simcard My family is disadvantaged they earn social grant with the same number My bank account My CV where I app**** 😭😭😭😭😭 Literally shattered begged them to perform security checks confirm I'm indeed the owner of the number. They care not. 😭😭😭 Any one who can be able to assist me With simswap please headquarters please