SOOOO frustrating to deal with!

I want to leave Telkom and make use of the Cell C contract buyout option. In order for me to get the process started with Cell C, I need some form of letter / email from Telkom to indicate roughly what my early termination fee would be. Do you think it is possible to get this from Telkom? The guys at Cell C told me the Vodacom customers just go into the nearest store, they print it for them there and then, and they are done. NOT so Telkom. I started by phoning "customer care" if you can call them that. I ask them whether they are able to supply me with a early termination fee quote, they tell me I need to go in store to get that. I travel to a store and the store manager there tells me they are not able to print this in store and I need to phone customer care. I phone customer care again and they tell me I need to go in store. This cycle repeats over and over again - I think I have been to 5 different store and phoned customer care about 5/6 times. Eventually, someone tells me I need to send in a cancellation form before I can get this. Fine, I email in the cancellation form and I do not hear back from them for a week, so I phone the customer care number again. They tell me it takes 21 working days for them to acknowledge the cancellation - 21 working days????? Not happy with this, I phone the customer care number again, and now someone tells me it takes 72 hours to acknowledge. I ask them why I have not had anyone contact me as I sent in my form more than a week ago. They claim I sent it to the wrong address, but I check and it has been sent to the correct address. This is incredibly frustrating. Every person you talk to gives you a different story. ALL I want is for someone to tell me if I was to cancel my contract today, how much I would need to pay in and I need that on some form of a Telkom letterhead to I can take it to Cell C. This is IMPOSSIBLE to get from them. I mean that should really not be difficult. As things would have it, Cell C are now ending their contract buy out offer at the end of this week, which means unless I can get something from Telkom before this Friday, I'm going to miss out on this offer and be stuck with Telkom Mobile for 2 years with absolutely ******* service where I live.