SOMERSET WEST MALL: Consultants cannot even reply on an e-mail

I upgraded September 2017 at Somerset Mall. I was on a contract my mom paid. Before upgrading I got a job, so wanted to put the contract on MY name so that I can pay it. The consultant had a hard time making a profile for me and suggested that I upgrade for now, staying on my mom's name untill he figured it out. It is 7 months later, my mom is still paying my contract and the consultant won't even reply on my e-mails. I went to the shop several times looking for him, and only get a promise that he will reply on my e-mails. SO.FED.UP.