EG
Enrique G

1 reviews | Active since Aug 2015

20 Aug 2015, 17:47

Someone took my cable!!

Yesterday, after months of issues, Telkom finally installed my ADSL line. I was very happy when it was finally done. However, after the contractors left I noticed that the power cable of my router is missing. It would make sense if the contractors accidentally took it. They were testing their router at the same place as mine. It could easily happen that they thought it was theirs and took it with. <br> <br> I called Telkom and asked about it. They said they don't know who the contractors was that they sent out???? But they will let me know. I am yet to hear from them! In the meantime I have to sit without internet. If I do not get feedback, I will have to report a case of theft at the police.

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Replies (1)
Telkom
Telkom's reply20 Aug 2015, 18:35
Official
Hello EnriqueG,

Thank you for allowing us the opportunity to assist further on your query.

We acknowledge your query and apologize for the inconvenience caused.

Kindly note that this matter is currently being investigated by the Technical Department and feedback will follow.

Your social media reference number is SM136664.

Regards
William
Telkom Social Media Team

Best regards,