Someone stole my money

They had to refund me. Showed it as refunded in my account but nothing shows in my bank statement.<br> <br> NOBODY RESPONDS I do not know what to do anymore.<br> <br> Escalation of complain form (conveniently) does not respond<br> <br> Someone stole my money. I lodged my first complaint :<br> <br> ------ Forwarded Message ------<br> From: \Neels Goosen"<br> To: [Email Removed]<br> Sent: 2015/03/03 13:46:55<br> Subject: Email Support Account no ***<br> Then Again:<br> ------ Forwarded Message ------<br> From: \""Neels Goosen\"" <br> To: [Email Removed]<br> Sent: 2015/03/03 14:20:41<br> Subject: Fw: Email Support Account no ***<br> And many times thereafter."""