Someone's not getting their money!

<p>Dear Telkom,</p> <p>Its been 2 months now...2 months of waiting to get my line moved. Surely it can't be that difficult, seeing that's what you do? You have so many technicians...Yes, we know, we see them driving like hooligans on the road.</p> <p>My first request was end of November, for some reason you decided to cancel my request, without notifying me and still failing to give me a reason as to why.</p> <p>For the second time I started the process on the 8th of Dec...I was told that the technician's will come out anything from the 19th to the 23rd of Dec between 7:30 and 16:00 and I should please be available...You know, no biggie at all, just 5 days during holiday time to sit and wait...On the 23rd, I had to phone again to follow-up, just to be informed all the technician's already went on leave...</p> <p>So, now its January, I have been told they will do the installation soonest, just to realize they have my old address, after confirming this with them on numerous occasions.Then I was told they can't find my address...good lord, its Big Bay, everyone knows Big Bay.</p> <p>Lastly, I was told that this whole confusion is actually my fault...as I am the one that changed my address. Well, usually when you pack boxes and move it to another premises, your address won't be the same...I KNOW, WILD ISN'T IT ?!</p> <p>This week I was told, I should please stay calm, be patient and hang in there, they will send someone. I asked when? "Sorry cant say, they will sms you". I asked if I can make contact with the technical department myself "No, you are not allowed to, they will sms you" Here's another "wow fact"... People work, meaning we can't sit at home waiting for you to pitch whenever you feel like, or in this case not pitching at all. It's called communication and making arrangements. Communication - isn't that a huge part of your business??</p> <p>Then to top it off... I get a bill from you lovely individuals, asking me for money for the last two months... Guess who's not getting their money? <br />Aside from your silly bill, I still need to pay Webafrica...Yet again, a service I can't use, thanks to your impeccable service...</p> <p>Telkom, no wonder you have the reputation you do...Feeling proud much?</p>