Someone please give me an answer

I was contacted by Telkom and advised that they see I have logged numerous calls for faults on my ADSL. Suggested I upgrade to LTE. This was done on the 12 October 2015. received a SMS with ref number: ***. Phone today to follow up. Phone was answered and I was transfered. 18 min later the phone was answered and I was told \wrong department"Transfered again - gave ref and put on hold while they check. <br> <br> Then I was told no order was placed for me"