Someone opened a Telkom account **********ly on my behalf and no one will assist me!!!

Please assist I am a victim of Identity Theft. I tried to phone your offices MANY times since 16/01/2018, every time I have to hold on and then they speak to a manager and then they tell me to go to the bank or Police of something else!No one really assist me!! The one lady told me to email her which I did and I am still waiting upon her response!? The first mail I send was on the 17/01/2018 15:28 and then again on the 19/01/2018 14:58 and still nothing! ********** I have send the Affidavit and certified copy of my Id to her. Someone opened a Telkom Mobile account **********ly on my behalf?? I DO NOT HAVE ANY TELKOM ACCOUNTS! AND NEVER HAD BEFORE! Can someone please assist me? I cannot get a case number from the police because I do not have any documents!! I only have my bank statements where the debit order is going off?

Please also send me the contract information that they filled in and the copy of that ID please! AND PLEASE STOP THAT ACCOUNT! I am REALLY REALLY DISAPPOINTED IN YOUR CLIENT SERVICE!