Someone not doing their JOB

<p>I upgraded in October 2016. Since then i have had problems!</p> <p>1: When upgrading, insted of upgrading and keeping my number as requested, they issued me with a new number. This then had to be corrected.</p> <p>2: At the end of the month i received an invoice for 2 new Samsungs, which i only had one. Agfain, this had to be corrected.</p> <p>3: In December, my line got cut in the first week. When i called to ask why, they said my account was in arrears and that they tried to debit m,y account. However, my payment date is only on the 15th of the month. I waited till the end of December to be reconnected.</p> <p>4: They then deducted a crazy amount from my account. When i called to ask what is going on, they informed me they had deducted the full amount for my prvious contract. When i upgraded, i upgraded early and i had to pay the balancve for my previous contract of over 3 months with my new contract. This did not happen, the full +R2000 was deducted, plus the instalment of my new contract.</p> <p>5: February 2017, i again received a bill of over a R1000. When i called i was told that my spending limit was R500. I disagreed, as i had set my limit to R100 when i got my contract in October. I then checked my messages and there i have the notification that my limit was R100.00. So my question is who changed it? I went to the LOngbeach store, who advised a limit was set, but on the new number they provided me. when i upgraded, and that they never amended it to my old number. Hoever this is incorrect because if this was the case the notification would have been sent to the new number and not my current numer, so they must not try and bullsh*t me. I will not be held liable for the incompotence of the staff at the store that stuffed up my contract from the word go.</p> <p>I have had this contract for 4 months and i have received terrible service and problems. at this point i feel like cancelling my contract and returbn=ing the phone, as this is not what i signed up for.</p> <p>I would like this moatter to be cleared up as a matter of urgency, because, you are going to try debit my account for that crazy amount and there will be no funds, then my line will be cut once again, and again i will have to wait for it to be reconnected. If i do not receive feedback by Wednesday, 15 February 2017, with an answer as to who is responsible for all these errors on my account, and a correct invoice of what i signed for, i will have no other option but to contact the Consumer board for assistance, as this is a bridge of contract from Telkoms side. </p> <p> </p> <p>Please do not call me during office hours, as i will not beable to hear my phone. You are welcome to contact me via email, as i would like everything said in writing. Alternatively, you can contact my fiance for more details. </p>