Someone must improve service at Telkom

I took out a contract with Telkom in June 2018, must have been around 25 June. On Tuesday 24 July my number was suspended.

I called Telkom and they advised this was a mistake on their side. My account is up to date. I should expect service back on Wednesday.

Wednesday came and I still had no service. I called again and I was told that my case has been escalated and that I should expect service back in 5 hours.

On Thursday 26 July I called again, I was given a case number, I was told my case will be resolved. No resolution was reached.

Saturday, I called again and I was told to wait five hours.

Today is Monday 30 July, almost a week after I was *******ly supsneded and I am still out of service as I write this.

Now, I know I should raise a complaint if my issues have not been resolved within 14 days. I have a few exceptions: • I cannot possibly wait 14 days without a service • Telkom *******ly disconneted me. I picked up the error. They did not communicate with their customers to say they have had a technical issue • They have not kept us updated on how they are resolving the issue and what steps they have taken to address unhappy clients • I am a freelancer and I have missed out on a few business leads that needed me to call them • As a result, I have had to buy another simcard and handset in order to stay connected. In my business, if you are not reachable or unable to contact your customers you become irrelevant • I have raised displeasure with the services provider on theor various platforms and messages get ignored • Today (30 July 2018), I called a call centre 2 times. The first time the call dropped on me even before I got help. I was just told to hold until the line went dead. Second time I called I asked to speak to a manager who can resolve my case but I was told she was busy on another call and unable to help me. She was goingto call me back. This was at 1pm. Now it is 5pm and no call have I received.