Hellopeter
Share Your Experience

1 reviews | Active since Feb 2017

28 Aug 2017, 10:31

SOMEONE IS NOT DOING THEIR JOB

To whom it may concern I am very very unhappy with the service and treatment I receive from telkom. I cancelled my contract Feb. Telkom deducted money and now I'm in credit. R1019.

I've been on calls endlessly and promised day in and out that my money will be paid back soon.... I've been waiting 4 months now. Every time I call they said back office is not doing their job. I'm sick and tired of waiting and will escalate this myself to ombuds for consumer and services. This is the last straw. I'm not available on phone as I have class and even when I tell them to email me. They say sorry mam we tried to call. What can't they understand??? I've spoken to someone in Contracts she even said it should not take this long. I want to know why you don't want to pay back my money.

If I don't get my money back by the end of the week you'll here from the ombuds cause I'm done.

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Replies (1)
's update04 Sept 2017, 19:20
Reviewer Update
No s#$t sherlock. I now the whole story I've been struggling the whole time. First of all let me inform you that you are a bit delayed as hell. My situation has been attended to. I got a response within a day from national customer care. This was just so telkom gets a bad rating. Secondly my phone was placed on prepaid after a struggle because your cancellation department used the lame excuse we had to call to make sure I wanted to cancel. If I signed and mailed it myself then it's true. So don't come and make as if I'm the wrong one here. TELKOM *****ed up. ... and you know what??? Everyone keeps on apologising but know one does something.