Someone else is benefits off my Sim card benefits

I renewed my contract with telkom took a two phone deal , at the telkom Cresta branch I told the consultant that help (jabu) that for one of the phones I don't want the phone number changed I want to keep my current number she said okay and then put my current Sim in the phone then the other phone she added the Sim that came with benefits that come with the contract ....they keep.the Sim that had the benefits at the store and didn't transfer it to my current number ....I post on Twitter about this and I was assisted by Maggie and frank who have 0 customer service and seem to not have the ability to tell me why it is taking so long to move the benefits to my current Sim I kept getting told it been escalated and they have no control over how long it take but again not telling me why it's taking long that is pathetic service (I work in the customer service industry )I know as a customer I know the service I am supposed to be getting and honestly Telkom has the worse service .I WANT MY BENEFITS THAT I WILL BE PAYING FOR I NEED THIS DEALT WITH URGENCY