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Gary H

1 reviews | Active since May 2016

16 Jul 2018, 14:34

Somebody Senior from Telkom please call me - The call centre cannot assist me...

Can somebody senior please call me. I'm trying to reinstate a debit order to pay Telkom. After waiting 30min for the call to be answered another 15mins for the person to figure out they could not assist and transferred me. When I asked the second person for her details in case I was transferred again, she put the phone down. Should be quite easy to track the persons my call was at 14h27 and her rating was zero.

Thanks Gary

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Replies (2)
GH
Gary H's update16 Jul 2018, 14:52
Reviewer Update
FNB to the rescue, unlike Telkom I was able to get assistance from FNB and they have reinstated my R15.82 debit order with Telkom. But now I need somebody Senior from Telkom to assist in reversing the R202.70 penalty I was charged twice. I accidentally cancelled the incorrect Telkom Debit order, I didn't receive any warning from Telkom, just a bill and when I phoned Telkom nobody could assist me to reinstate the debit order or penalty. Please assist me...
GH
Gary H's update02 Aug 2018, 10:38
Reviewer Update
Hi Telkom Thank-you for your response on HelloPeter, but nobody has contacted me and resolved my issue and you still taking money out of my bank account and sending me monthly bills with penalty fees. Can somebody somebody please contact me, hopefully somebody senior enough that can get this resolved ASAP. Thanks Gary