Some thing fishy with Telkom

So I had a month to month adsl 2gig line.Then I called in to take a 10Gig adsl line 24month contract. I was told I can take it at the same time I asked if I get a free router with the contract answer was yes.I asked if I could collect the router from pavilion telkom store was told yes go in.Im a good few months in to the contract and discover they loaded the router and late charges so I called in and explained it to billing department....guess what they go and suspend my account on Friday.Here is what is not adding up ever since I've been with Telkom they debit my account .....So they could of taken that amount any time and sent me a bill.i have 2 cell phone contracts and lte contract aswell as landline slash adsl.Ive been a loyal customer since I joined them this is making me disgruntled.