Some of the worst customer service at Telkom

I am not a person who easily complains but Telkom customer service has brought me to this point of complaining, my story is as follows. On Tuesday the 28 August 2018 I placed an order for a mobile device for private use on the Telkom website and seemed normal. On Monday the 3 September 2018 I phoned Telkom customer care just to find out where my device was in processing and then hearing my order was not on the system, after 30 minutes on the phone with them my order was finally placed. The Wednesday 5 September 2018 the monthly payment for the contract was deducted from my bank account. On Monday the 9 September I phoned Telkom again to find out where my order was just to find out my address was not valid for there system we changed the address during that call.I phoned Telkom today the 13 September 2018 to find out the address will only be on the system by today and that I will receive a notification that the address is changed I have not yet received such a notification and that is what brought me here.

My first complaint is the fact that the order was not on the system although it was already placed.

Secondly Telkom not phoning me when they found out that my address is not valid for the system and that I had to find out myself by phoning them.

Thirdly it taking 3 days for a address to change on a system is also preposterous

And finally the cherry on the cake is that the money was taken for a month of service that I am hopefully going to experience only half of the month if my device gets here by the 17 or 18 of September 2018 as was told to me today by the customer service call agent.

This was some of the worst customer service that I have experienced and In am bitterly disappointed by Telkom and how they handle new customers.