Solution - Home Unlimited Package - to be installed

Need help to sort out Home Unlimited Package that we want. Seven times at BayWest PE - manager and area manager involved - no solution after 4 weeks and driven 70 km in total...... 10210 asked for help - do not have ADSL line even though told we have one......... email via Telkom website - refer to 10213...... 10213 will call back - no called received........... Chat to us - also refers to 10213................. Who can help us ?????