Sold Wrong Package

Hi I have logged a case with Telkom with regards to free calls that were meant to be part of the package that I had thought I signed up for. I asked the sales lady at Eastgate Mall several times if BOTH contracts were to have this feature and she said yes, ONLY TO BE TOLD TODAY that my case has been closed as the one contract is a Hybrid contract and doesn't have this feature. I am not happy about this and wasn't told this. I feel that I was sold this package incorrectly and request this be rectified. When I tried to get the deal via the call centre they indicated that because I wanted two contracts I would have to go via the store. I specifically mentioned to the sales person that I wont always be available to go to Jhb so please can she make sure that everything is correct. This isn't what I signed up for or wanted so I would request this be rectified immediately. The case number is ***5, i request this be investigated and feedback be given to myself directly not via sms.