Sold wrong information of WiFi router

<p>It's been 3 weeks waiting for Telkom to contact me regarding this matter,Today I've been debited R282 but my WiFi is off,no one is getting back to me.no one is able to assist me</p> <p>I've sent my details but no one has got back to me</p> <p>I hope ICASA will be able to assist</p>