Sold new contract instate of an upgrade

Hello touchcat,<br> <br> Thank you for making contact with us again <br> <br> This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.<br> <br> We do apologize for any inconvenience we have caused you.<br> <br> Regards<br> Narriman <br> Telkom Social Media Team<br> <br> This the response i got for my complaint,i went to telkom mall of the north without getting any help tried facebook,i have now just hung upon on call from calling call center,everyday is same story our agent will call you,i never get any calls since 17 December when i locked a case for being sold wrong product,i am still waiting for call and Telkom to fix their mistake while am being charged exorbitant amounts.i really cannot believe this is telkom i started with 2011 without any hassles.