MW
Muneem W

1 reviews | Active since Jan 2016

11 Jan 2016, 16:14

Sold me a defective Sony Ericsson M5

To whom it may concern,<br> <br> I have recently purchase a Sony Ericsson M5 on contract and I only used it for a day, the camera started giving me errors and the flashlight did not want to work Friday 8th January 2016 . I returned the phone the next day Saturday 9th January 2016 from where I have purchased the device on 7th January 2016 at Canal Walk Century City Cape Town. I want to cancel this contract as I was highly disappointed with the device. This is my 3rd Contract with Telkom I never had a problem with the other two devices I took out on Contract. <br> <br> out of the consumer Act.<br> <br> Your right to cancel direct marketing contracts within the cooling-off period<br> <br> o Suppliers are required to include a 'cooling-off period' in direct marketing transactions - cooling-off periods generally span five (5) business days.<br> <br> o Consumers have the right to cancel agreements within the cooling-off period, without providing reasons or incurring penalties for doing so.<br> <br> o Consumers have the right to return unsafe or defective goods and request a full refund for such goods, provided this is done within a reasonable period. <br> <br> Disappointed Customer<br> Muneem Waggie

0
Replies (1)
Telkom
Telkom's reply14 Jan 2016, 12:44
Official
Hello Waggie29,

Thank you for taking our call.

Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.

Your reference number SM187564

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team