Sold an LTE contract with zero coverage!

Took out a mobile LTE contract with Telkom east rand mall. The sales rep assured me several times that I have full LTE coverage and should not worry , so went ahead with the contract . When I got home no internet. Went back to east rand mall which they checked the router and sim and said all is in good working order. I was then told sorry you need to log a call online??? or alternatively wait a few days and it should come right. Over 6 weeks later still no internet in my area that I was promised. So basically in a nutshell I was sold something that in fact does not work. Talk about *****??or ****med??

The first call logged wasn't even processed! after waiting 72 (WORKING) hours for nothing I then logged another call and had to wait another 72 WORKING hours for NOTHING again, I received no communication what so ever .Calculate that : 8 hour work days = almost 4 weeks of waiting. So went ahead and cancelled my contract. What do you know within a few minutes I get a call from Telkom asking why I want to cancel?? So surprised how quick they contacted me.

After explaining ANOTHER call was logged apparently!!!! 2 week later and I receive a sms saying " case 24###808 being attended still in hand" they promised me 72 hours not 5 weeks. Few days later via there online help service I was told that it would get cancelled immediately and apologized for the inconvenience caused (full proof of this).. Another week later and still nothing has been done about it. My cancellation is still in "PROGRESS"

I’m now going to be billed AGAIN unless I do a stop order, which can therefore complicate my life. Time to take this matter higher