Sold a package, billed...but unable to use it!

Telkom called 24.12.2014, I wanted to swop from prepaid to ADSL line. I was offered: Smart home advance at R569pm with 20% discount for the 3 months<br> - 20GB pm and unlimited night surfer,Sim1 with 50 minutes any network talktime, Sim2 with 500mb data, unlimited anytime telkom to telkom calls, ****le, wifi router, office 365. <br> I received an sms welcoming me to Telkom internet with a user name & p/w weeks later. I called 10210 to explain that no installation had taken place. I was told by Sikhile that they dont have the infrastructure! I already had a line, I just needed to upgrade. She told me to wait for the technician. A technician phoned days later and told me to go into the telkom office as the order put through was for a new line. <br> 21.01.2015 after 2 hours at the Lakeside store, I was promised installation within 7 days or a free months rental (NO 20% discount for 3 months) <br> After numerous calls, days off work, promised delivery, abrupt rude service, a wifi router was installed 29.01.2015 but could not be activated without a user name or p/w. <br> I finally got through on 06.01.2015..given user name but cant activate. Account received 6 Feb 2015 for R1800.00!!