TH
Thuso H
1 reviews | Active since Jun 2016
20 Jun 2016, 22:55
Soft locked contract
<p>I have a telkom mobile unlimited contract, which gets soft locked when I reach 15GB usage in a month. The soft lock means that I still get the data, but at a ridiculously slow speed that renders it unusable. Not so unlimited then. The soft lock should be undone when I purchase additional data, which I have done, but a week later I'm still soft locked. I need my data to do my work and telkom call centre agents are sending me from pillar to post with unreturned promised calls and unavailable supervisors. At best, I've been told to wait 72 WORKING hours, which I simply can't afford. This is affecting my livelihood and I'm clearly paying all that money to be **********. I'm surprised that I've made it this far on this website considering how unusable the data is. I need my speed restored immediately. </p>
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Replies (3)TH
Thuso H's updateReviewer Update
20 Jun 2016, 23:00Oh I forgot the incorrect email address given by Nkosikhona who is supposed to be a manager. I've demanded to be put through to a senior manager responsible for this line function and the best they could do was put me through to a call center team leader who gave me an incorrect email address.
TH
Thuso H's update20 Jun 2016, 23:00
Reviewer Update
Oh I forgot the incorrect email address given by Nkosikhona who is supposed to be a manager. I've demanded to be put through to a senior manager responsible for this line function and the best they could do was put me through to a call center team leader who gave me an incorrect email address.
Telkom's replyOfficial
21 Jun 2016, 10:00Hello 2Sohlahatsi
This response serves as confirmation that your query has been received.
Your reference number : AI **********
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply21 Jun 2016, 10:00
Official
Hello 2Sohlahatsi
This response serves as confirmation that your query has been received.
Your reference number : AI **********
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Best regards,
TH
Thuso H's updateReviewer Update
23 Jun 2016, 03:30My problem is still not sorted out. instead, my phone now has NO SERVICE!!! So now i cant use it AT ALL!! I know its not an area problem because my Telkom modem in he house is working, i'm usig it to post this comment. Not only has my business suffered from slow/no access to internet during the day, now it will suffer even more as i will be totally unreacheable!! Unacceptable Telkom! UNACCEPTABLE!!
TH
Thuso H's update23 Jun 2016, 03:30
Reviewer Update
My problem is still not sorted out. instead, my phone now has NO SERVICE!!! So now i cant use it AT ALL!! I know its not an area problem because my Telkom modem in he house is working, i'm usig it to post this comment. Not only has my business suffered from slow/no access to internet during the day, now it will suffer even more as i will be totally unreacheable!! Unacceptable Telkom! UNACCEPTABLE!!