Soft cap cancellation
<p>I moved my ADSL line to a new supplier due to terrible service from Telkom. Now I am still billed for the softcap even though I don't use the ADSL line on a telkom account. I have sent numerous e-mails without even one reply. I went to the telkom shop on saturday to make a call to the call centre as I am not able to do this during the week due to my work. After being transferred about 10 times and cut off 3 times, I was told the cannot help me over a weekend!!!</p>
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Telkom's replyOfficial
29 May 2017, 11:36Hi alida-du-plessis-1,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply29 May 2017, 11:36
Official
Hi alida-du-plessis-1,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,