Social Media Team does not respond - 3rd complaint

So this is my 3rd report and nobody from your complaints department have called me ??<br> <br> I refer you to reference number SM200741 - Reported on HeloPeter 15 Feb 2016. I was called shorthly after I voiced my complaint and was advised that my line was disconnected in error by a staff member in one of your Telkom Shops, I was PROMISED that this will be re-connected in the next 3 days, I am still waiting ... It has now been 2 weeks. Out of desperation I have posted a comment on your Facebook page and a was told it has been escalated. I have sent 8 messages using Facebook messenger since then and every time being told by a new agent that it is being escalated. How many times will this now still be escalated before it actually gets resolved ?<br> This is your staff negligence that caused this fault and now for 2 weeks I have been without my ADSL line. I have even emailed you on your social media complaints email address and this email too have not been answered, this is really shocking how serious you take service, your social media complaints department seems to be even worse than calling 10210 which i held on 50 minutes and spoke to 3 people and my query was not resolved.<br>