Social Media management

<p>Hi Telkom </p> <p> </p> <p>So this is your solution- to copy and paste a standard response on complaints and then to hope the problem goes away.</p> <p> </p> <p>Due to the incompetance of Telkom staff, my numerous complaints fell on deaf ears and our phonebill had an additional R3500 added, due to 'something not being right'. Nobody is clued-up enough to assist me with this issue. </p> <p> </p> <p>To make matters even more frustrating, SOME of your call center agents are beyond useless. Not that the managers are better, because of all the 'supervisors/managers' who promised to call back- not one single one managed to find their way to a phone... </p> <p> </p> <p>Don't bother with another standard copy and paste message- this has gone beyond that now.</p> <p> </p> <p>For easy reference of previous calls: </p> <p>https://www.hellopeter.com/telkom/reviews/hellish-service-from-helkom- ********** </p> <p> </p>