Social left me hanging

Social was investigating my query and Ntsikelelo asked me to send emails so that he can investigate of which I did. The next day someone else (I can't remember the name) called me and said the query had been resolved. I asked him what was the feedback, he said he will call me back and let me know. He never called me back. Their number doesn't go through and they don't reply to emails. I upgraded my price plan months after I had been trying to and couldn't get anyone to help me as it was suggested I upgrade my price plan when I wanted to take my phone back due to data being too little. I was't told that was starting my contract from scratch either. My contract cannot end next February...this seems like the only channel I can get hold of them. Pls call me on landline ***