So when will I be able to use internet?

Since 9 Jan 2016 my internet connection is either off, or the speed is so slow that it can be considered to be off. I logged a service call on 9 January (ref no 537CRK090116), again on 18 Jan, again on 3 Feb (ref no 982CRK030216) and tried to log another one today (17 Feb), but could not do so seeing that the complaint of 3 Feb has not yet been resolved. I work from home in the evenings and correspond with colleagues abroad during that time, but could not do so since 9 Jan. Telkom, how difficult is it to reset a port at the exchange (to start with). And no need to send someone (again) to my house to inspect the equipment, you have done so on numerous occasions and was satisfied each and every time - I have not changed anything since, so the person will (once again) come and tell me that on my side everything is fine and that the problem lies with Telkom. Please, you are not willing to wait for payments (which you will not receive this month seeing that I pay through EFT) and I cannot see any reason why I should wait for your services.