So upset!!

I have been calling Telkom's call centre for about a week now. My office phone line has been dead since 24 June 2021. I was given a reference number and when I called to follow up on the fault, I was told that my line was cancelled and that I need to call the sales department. I called the sales department and they told me that my line was not cancelled. I called the cll centre again and was told that the fault had been cleared, and yet still, I have no telephone line. The fault has apparently been escalated twice and I have not heard from a technician as yet. Mind you all of these calls I have been making from my cellphone and am being charged R2.85 per minute. Telkom will not compensate me for this. This is a business line and I need it fixed.