LF
Liz F
1 reviews | Active since Oct 2017
13 Oct 2017, 12:46
So unprofessional
Our Telkom business landline was reported to be faulty 3 weeks ago (we cannot receive calls to our business). 19 days later a technician shows up; cannot find the fault. The next day a technician shows up.; says it's the PABX people's fault...after speaking to the PABX people he acknowledges it's Telkom's fault and affirms to me he will go back and fix the problem. Upon querying this morning re: the fault I am told that the techician reported that all is A1OK and in working order and the that the case has been closed. BUT WE STILL RECEIVE NO CALLS TO OUR BUSINESS LINE...THAT IS LOSING BUSINESS!!!
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Telkom's replyOfficial
19 Oct 2017, 09:28Good Day
Thank you for allowing us the opportunity to assist further on your query.
According to the system ref 11CTI131017 is now cleared. If everything is back to normal or still faulty, kindly let us know via a "Private Reply" so that we can assist further.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply19 Oct 2017, 09:28
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
According to the system ref 11CTI131017 is now cleared. If everything is back to normal or still faulty, kindly let us know via a "Private Reply" so that we can assist further.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,