So unfair

On the 7th of Sept I phoned telkom to call my services. I was told to call again on the 9th because there was a pending order that could not allow the cancellation. I phoned again on the 9th and was told the system was down I should call on the 10th. I called again on the 10th and was told that my husband Knowledge Ma***a who is the main account holder should call for cancellation. He called again on the 11th of Sept and was told that a cancellation was going to be processed the following day because there was a pending cancellation of an order. Today, 14 Sept the line has not been cancelled. All this delay means that I as the client am going to pay for this line which could have been cancelled a week ago. I currently pay a fixed amount of 600 rands meaning by the time you eventually process my cancellation I would have paid lots of money for this line. THIS IS SOOOO UNFAIR!