mG
maganthri G

1 reviews | Active since Apr 2012

09 Jun 2017, 21:32

So Tired of TELKOM

<p>I have been with Telkom for four years and the service is disgusting. When I took out a contract on a Laptop i was asked to pay a deposit which will be refunded at the end of my two year contract. Iam at the end of the contract and need to upgrade but I am told that MY money is to stay with them till I no longer have a contract with them. However this was not what I was told in the begginning. My deposit cannot be found on the system so I had to provide proof of my deposit. The branch I go to has the Laptop I want but no modem. </p> <p>The problems are endless !!!!!!!!!!! You go to a branch they say call the call centre , you call the call centre they say go to a branch !!! I mean come on now how do you guys push your customers from pillow to post ???? </p> <p>So after all this I decided it is less stressful to just cancel and go somewhere else now I am told I have to sign a cancellationb letter and wait 21 days before I can be refunded , however if I dont pay a months installment my internet is cut off !!! NEVER EVER EVER EVER take a contract with Telkom it is just not worth the stress !!!!!</p>

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Replies (3)
Telkom
Telkom's reply12 Jun 2017, 11:35
Official

Hi jaden1234,

Kindly advise if you submitted the cancellation forms at the branch or you e-mailed them?

Regards

Sifiso

Telkom Social Media Team.

mG
maganthri G's update14 Jun 2017, 07:37
Reviewer Update

Good day

What "deal" are you referring to ? I have a data contract with Telkom and the number is **********

Regards

Mrs Govender

mG
maganthri G's update10 Jul 2017, 21:02
Reviewer Update

I sent through a cancellation form via email to the store as well as to a call centre manager I was asked to give it 21 working days and that 21 working days is now up. I called Telkom to find out progress only to be told I need to wait another 14 days , I am so FED UP !!!!!!!!!!! I havent even had one person from Telkom call me with regards to this issue .