1 reviews | Active since Oct 2009
So this is why we suppose to go with the other guy
Im in my final month of renewal of contract for Telkom Mobile and go in the store but decide the deals available im not happy with... and leave the device behind and not pursue. So in my last month not only does Telkom bill me for the device and contract not taken up but increase my current contract to a crazy amount plus add some bundles which i have not taken up. I log the issue on the telkom site and call in. They ignore me for a long time. The call center tellin me there is nothing they can do i mus wait til they call me back in 72hrs. It is far past 72hrs since the 25th Feb an no call yet. I also decided to put a stop order on my acc as there is no way i can pay double my acc size and its not my fault. Today Telkom uses a different name and amount to debit my acc instead. So instead of trying to fix their mistake they put u in the disposition while they fix their problems? isn that great service.. WOW! these guys know exactly how to ***** the system.. I dont know if i want or anyone should renew after that sort of treatment!
Thank you for making contact with us and bringing
this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing
this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
