So telkoms taken my money, but they dont know why

<p>I've been with telkom for some 3 years now, and have had account issues in the past,but i used to get a reason as to why, not this time. Waking up this morning i found that telkom had taken R716 out of my bank account at 4am, now this is odd since my bill was paid for on the 1st of the month no problem. With this amount being quite high (almost a thousand rand ) i quickly called in to speak to a rather dreary and slow agent who at first didnt even ask for the reference i said i had, and after wasting some time of my life i mentioned again the reference number which she couldnt find. I was then told that they will only be able to help me after the amount has reflected on their side in 7-14 working days!!! *** you can't tell me where my money went and im supposed to sit without that big amount (which i had plans to use on) for the middle of the month until i can get some kind of feedback. Obviously ****ed off i asked to speak with a manager, which i was told that can't happen because everyone is busy. I am a busy person as well, but when my money is suddenly taken away it needs to be accounted for and i was under the impression as a telkom client that i should be their work.</p> <p> </p> <p>Hope this gets sorted out</p>