So Telkom is up to their old tricks again

I have moved a few times since I have been with Telkom. The first time they managed to move my line with in a week. However, I have moved more that two weeks ago and requested my line to be moved. I was informed that the old line will be cancelled and a request will be done for a new line. It has been two weeks and I have constantly requested an update and feedback....unfortunately it seems like once again I am not important to them as a client but my money is...