So service with telkom

I can't stand dealing with telkom. At all. I have been trying for months to cancel a contract that ended in May already yet they keep debiting the account I have requested nemourous times for a call back or for someone to reply to my emails and no such luck and cannot understand why I am having to upload my ID just to cancel the contract online this is personal information and a Inconvince for me I would think it's a delay process for the cancelation just to get more money

Really cat stand telkom and it's services I am done and will never want anything from. Them again

By the way I'm still struggling to cancel and another debit is due so wasting my. Money