1 reviews | Active since Jul 2016

03 Oct 2016, 15:38

So quick to send the bill

<p>It's been weeks now since I reported to telkom about my ADSL/PHONE line not working.</p> <p> </p> <p>98% of the month the line was not working. They only responded over a week later saying their cables were ****** and they would call me shortly with an alternative solution. It's been over two weeks since that message. </p> <p> </p> <p>Now they are just dead silent. The only thing they did is just to send me the bill. </p> <p> </p> <p>What exactly am I paying for Telkom? Your line was useless all month, your response time also useless.</p> <p> </p> <p>I'm not paying you anything. </p> <p> </p> <p>I know that the only way to get good service with you guys is to go via Hellopeter. Sad</p>

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Replies (2)
Telkom
Telkom's reply04 Oct 2016, 13:15
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

Telkom
Telkom's reply07 Oct 2016, 10:38
Official

Hello ney-rodd-ndlhovu

Please be advised that we have sent you a email and await your response to assist further.

Regards
Noleen
Telkom Social Media Team.

Best regards,