So over this!

I'm so annoyed...

I went to your Canal walk branch on Sunday the 27th of May to have my phone booked in for a repair. So first off this girl totally ignores me. Eventually my number is called and the consultant says I need to contact Telkom's insurance company before my phone's booked (this makes no sense but I give her the benefit of the doubt). So I call Finrite Monday the 28th of May, the consultant on the other side says my phone needs to be booked in first, so back to Canal Walk I go (all the way from Heathfield).

Again my number is called out and my phone gets booked in no questions asked. I leave the store and immediately get an SMS saying my phones being booked in for repairs. Friday the 6th of June, I get another SMS from Telkom stating my phone's ready for collection. I get to Canal Walk only to find out that my phone has not repaired because "Find my iPhone" was on. So I disable the function and it's now the 28th of June and I haven't heard a single thing regarding my repair. I call repeatedly and nobody picks up.

This is ridiculous! Never have I ever experienced such bad customer service, it's pathetic!

I've recently joined Telkom and the service received thus far is terrible!