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CS
Caspar S

1 reviews | Active since Apr 2012

17 Oct 2017, 13:55

So now what?

On 3 October 2017, I requested to upgrade my Telkom contract from the Telkom website. A few minutes later a received an SMS:

"Dear customer, we are pleased to inform you that your online upgrade application has been pre-approved. One of our friendly agents will be in touch to continue with the upgrade process. Regards Telkom Online Upgrades."

... and nothing! 14 days later and I am still waiting for these "friendly agents" to be in touch with me.

0
Replies (2)
Telkom
Telkom's reply23 Oct 2017, 15:13
Official

Hi Koning,

Thank you for making contact with us.

Please be assured that we have sent your query to the Online Upgrade Team for further assistance, they will be in contact with you.

Your reference number: ***9

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

CS
Caspar S's update23 Oct 2017, 17:35
Reviewer Update
I received the call from the Telkom Call Center but I don't agree with the agent that I can only upgrade at the end of the contract as the email I had received clearly states: Dear CASPAR SCHUTTE We notice that you regularly consume more than 60% of your inclusive data bundle and sometimes even buy additional data bundles. Data cost more when you go out of bundle and topping up data is not the most cost-effective solution. Given that your internet usage is clearly on the rise, we want to offer you the opportunity to do something you never get to do - change your plan in the middle of your contract! That’s right, you now have the opportunity to upgrade to a higher data plan, without any cancellation fees, device fees or change in your contract period.