So much for wanting to satisfy customer queries

Wrote a report a few days ago about telkoms bad service and false advertising...Still haven't received my phone nor a response as to what can be done. In the email i received a reference number and was told my query should be responded to in 54 hours...however its been way over 54 hours and i still haven't been notified....This is absolute b***. i have spent more money on prepaid airtime whilst waiting for my phone than i would've paid for my contract. i would appreciate if i could get a response as soon as possible...*once again other service providers confirm they still have stock on the phones<br> <br> Thanks<br> A very angry and unsatisfied customer