So much for not connecting me to a better life as they falsely advertise !!!!

It’s a week short of 3 months since we app**** for a Telkom Home ADSL 10mps land line at Telkom. Everytime there is a different story and excuse. I kept record of all the agents names,call reff numbers,dates and time as well as emails send. I just had it as they run out of excuses with everytime a different story... believe me I have heard it all... from there is no ports available,no coverage and that there is no supervisor ever to assist you so how do they operate if there is no senior person that could resolve any problems????? Ive gone so far as that my application were escalated with a coverage map from open serve etc and numourous promises that I will receive the order number or call backs but they just never do??? Is my mere R807 per month too little for Telkom to take notice of the extreme lack of service they are (NOT) deleviring ????? I heard close to 11 times the technical division will contact me and it will be installed within 7-21days.... what a bunch of lies... why advertise a service that clearly they dont want to deliver???? How come no senior person contact you back or cant it just be resolved??? I am really fed up with the way that I as customer are being treated and everytime I need to phone back just hold on for 40plus minutes to be fed the same #%^*# story ????????????????. I even registred online at the self help of Telkom... and there its pending the whole ****** time... WHAT HAPPENED TO THE COMMUNICATION OUTHORITY OF SA??????? WHAT ???? Is it so difficult just to install a service that are advertised and have coverage as well as ports available? Why have a customer care division if the only thing they care about is nothing to do with the customer ??? Why? I am writting this as a last resort to try and get TELKOM to do their job before I will report them to communications directory of SA as I am fed up with their BS stories and lies plus non exzisting service delivery... fed up...