So irritated with Telkom

To whom it may concern I am at my wits end with Telkom. We have had a Adsl line which I have asked to be upgraded to a fibre line. I have had my Vumatel box conected in my house for about 2 weeks now. Have notified Telkom to do the change. Received the Telkom modem earlier this week, then got an sms to say I will be billed frim 23 May for my fibre line, which I still havent got and also got an sms to say a technician will come and connect the modem to my fibre on Thurs 24 May, he didn't pitch. Phoned Telkom 10210 and 10213 numerise times on Friday 25 May All I get is offline and when I eventually got through they said no technician coming, I must connect myself. Plugged in machine, then contacted Telkom again. There is no internet connection. Person on line tells me a technician will contact me as they must connect, still waiting. So I went to Telkom office today, no one had logged that I had phoned or notified for a technician to contact me . So person at Telkom office says they will log fault, we will see. They said now I must wait for a tin no and a new password. Went back to Telkom after lunch, other lady says dont need new tin no, they use same fir Adsl and the fibre line. She tells me use the Adsl so long until fibre connected. But as I said to them already on the phone my Adsl is disconnected and I also dont have fibre. They aren suppose to cancel the Adsl until the fibre was connected, now I am sitting with nothing. They are not help at all, everytime I phone I get another story. Whats the point of having a Telkom office if they cant sort out your problem there. Now they say phone the 10213 on Monday again. Noy going to get anywhere eith them. If I knew I was going to have so much trouble with Telkom I wiuld if rather gone with another subscriber. All I want is my fibre connected, is that so much to ask. Regards Tania