So *********** and have no info on resolving issues

I always use internet banking for buying airtime. Saturday night (7/10/2017), I did as usual. Money was deducted from my account but I still have not received my airtime. I called the call center and the sent me an sms of the email address where I should send an email to. The email address I was given is invalid " support8time.co.za". so they can't resolve an issued on the phone but have a nerve of send me wrong information.

this is so unprofession and disgusting.